Resolving "Tuition Management Enrollment Error"

Introduction: This guide aims to help you resolve the "tuition management enrollment error" encountered during the enrollment process. It provides step-by-step instructions to address the issue efficiently.

Problem Description: The error arises when attempting to enroll in tuition management, often due to issues with account information or contract splitting.

Resolution Steps:

  1. Confirm Child's Information:

    • Ensure the accuracy of the child's name in the system.

  2. Identify Contract Splitting:

    • Check if the contract is split, which might lead to errors during enrollment.

  3. Remove Duplicate Contact Information:

    • If the primary phone number is shared between multiple accounts, remove it from one to prevent conflicts.

  4. Update Billing Details:

    • After removing the phone number, update billing details to reflect the correct amounts, especially if the contract was split initially.

  5. Manually Return Contract (if necessary):

    • If errors persist, manually return the contract in Enrollment Management (EM) to reset the process.

  6. Add Parent and Update Information:

    • Add the parent to the family ID and update billing details accordingly.

  7. Unallocate Payment and Update Amounts:

    • Unallocate any payments to adjust billing details accurately.

  8. Final Checks and Confirmation:

    • Verify all changes and ensure that the family's information is correct.

Just as a heads up, you may still need to contact Blackbaud Support to help with some of these steps.

Conclusion: By following these steps, you should be able to resolve the "tuition management enrollment error" efficiently and ensure a smooth enrollment process for incoming families